Quality Management

Project Quality Management online sample Question

1. If the results of activity A have no bearing on the results of activity B, the two activities would be considered
A. Statistically Unique
B. Statistically independent
C. Correlated but not casual
D. Mutually exclusive

2. Plan Quality includes all of the following outputs EXCEPT:
A. Quality management plan
B. Acceptance
C. Operational definitions
D. Checklists

3. Which of the following is most representative of the Total Quality Management philosophy?
A. Decreasing inventory to zero or near zero levels
B. Everyone can contribute to quality
C. Zero defects
D. Continuous improvement is preferred over disruptive change

4. On a control chart, the customer’s acceptable quality limits are represented as:
A. Control limits
B. Mean
C. Specifications
D. Normal distribution

5. Which of the following is NOT a part of the Plan Quality process
A. Benchmarking
B. Audits
C. Cost-benefit analysis
D. Design of experiments

6. Process Analysis is a function of:
A. Performance Analysis
B. Quality Metrics
C. Process Improvement Plan
D. Quality Improvement Plan

7. Root Cause Analysis relates to:
A. Process Analysis
B. Quality Audits
C. Quality Control Measurements
D. Performance Measurements

8. Trend Analysis is often performed using:
A. Cause and Effect Diagram
B. Control Charts
C. Pareto Chart
D. Run Chart
E. Scatter Diagram

9. A Pareto diagram can be best described as:
A. Cause and Effect Diagram
B. Scatter Chart
C. Control Chart
D. Histogram

10. A planning phase for an engineering component generated 80 engineering drawings. The QA team randomly selected 8 drawings for inspection. This exercise can BEST be described as example of:
A. Inspection
B. Statistical Sampling
C. Flowcharting
D. Control Charting

11. Perform _______________ is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.
A. Quality Control
B. Quality planning
C. Quality Assurance
D. Process Control

12. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:
A. Statistical Histogram
B. Juran Histogram
C. Fishbone Diagram
D. Pareto Diagram

13. Which of the following is not considered a cost of nonconformance to quality?
A. Scrap
B. Rework
C. Expediting
D. Process control
14. 80% of the problems are found in 20% of the work is a concept of:
A. Edward Deming
B. Philip Crosby
C. Juran
D. Pareto

15. _____________________ is a statistical method that helps identify which factors might influence specific variables
B. Design of Experiments
C. Statistical sampling
D. Benchmarking

1. B
2. B
3. B
4. C
5. B
6. C. A is incorrect as it relates to performing measurements to present performance. B is incorrect as it relates to the specific measurements that shall be performed on the project work in order to measure quality. C is correct because process analysis is simply execution of the steps outlined in Process Improvement Plan D is incorrect because Process Improvement Plan is not a part of Quality Improvement Plan (per PMBOK)
7. A. The option B is incorrect because a Quality Audit is to identify inefficiencies, non-compliance in project activities. It does not necessarily identify the root cause.
8. D. Run Chart shows the past pattern of variation. Trend Analysis involves forecasting the future trend based on past performance.
9. D. Note that Pareto diagram is not the best tool for root-cause analysis. It mainly helps the project management team to quantify and categories the defects/issues according to sources (e.g. engineering defects, acoustic defects, setup problems, etc)
10. B. "Inspection” is what the team is doing on individual drawings; however, the entire exercise of random selection and inspecting a work product is known as “Statistical Sampling”
11. A
12. D
13. D
14. D
15. B

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